A phone call to reserve a hotel room in English. The complete conversation between the man making the reservation and the hotel receptionist is included. This is a useful text for learning how to make a hotel reservation in English. Check your understanding by answering the questions about the text.
Receptionist: Good afternoon! This is Capitol Hotels in Washington, D.C. How may I help you?
Mr. Abrams: Hi, I’d like to schedule a reservation for this upcoming weekend from Friday night until Sunday.
Receptionist: Sure! Let me check and see what rooms are available. Do you need a room with one bed or two?
Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine.
Receptionist: Alright... It looks like we have several rooms available. Would you care for a room with a balcony?
Mr. Abrams: A single room with no balcony will suit our needs just fine. I did notice on your website that you have a pool and an exercise room. Are these facilities available for all hotel guests?
Receptionist: Yes, all hotel guests are allowed access to those facilities. The hotel stay also includes breakfast. We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee.
Mr. Abrams: Okay, that’s fine. What time are both check-in and check-out?
Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon.
Mr. Abrams: Sounds great!
Receptionist: I am glad that I could help you today. Is there anything else that you need at this point in time?
Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotel’s reception desk?
Receptionist: We can handle payment upon your arrival on Friday. We look forward to seeing you then!
Mr. Abrams: Thank you! I look forward to my stay.
Receptionist: Enjoy the rest of your week!
Did you understand the text?
Please answer the following questions of understanding:
What is the name of the hotel where Mr. Abrams plans on staying?
a Kennedy Hotels
b Lincoln Hotels
c Capitol Hotels
d Washington D.C.
For how long does Mr. Abrams plan on staying at the hotel?
a Three nights
b A week
c Two nights
What kind of room does Mr. Abrams request to stay in?
a A single room without a balcony.
b A single room with a balcony.
c A double room without a balcony.
d A double room with a balcony.
All of the following are amenities the hotel offers its guests except:
a An exercise room
b A swimming pool
c A massage room
d Free breakfast
At what time can Mr. Abrams check into the hotel on Friday?
a Before 11:00 a.m.
b Before noon
c After 3:00 p.m.
d After 1:00 p.m.
When does Mr. Abrams plan on giving the hotel his credit card information?
a Upon his arrival to the reception desk
b Mr. Abrams wants to pay in cash
c At the end of his stay
d During the phone call